Refund policy

Return & Refund Policy – Europe Home Decor Ltd

Returns

We have a 3-day return policy, which means you have 3 days from the date you receive your item to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and uninstalled

  • The item must be in original condition, with all tags, labels, and original packaging intact

  • You must provide a receipt or proof of purchase

For bicycle, e-bike, and e-scooter parts, items that show signs of installation, fitting attempts, grease marks, scratches, wiring marks, or wear will not be eligible for return.

How to Start a Return

To request a return, please contact us at:
📧 info@europehomedecorltd.com

If your return request is approved, we will provide:

  • A return shipping label

  • Clear instructions on how and where to send your item

📍 Return Address:
Unit E9, Charles House
Bridge Road, Southall
London, UB2 4BD
United Kingdom

⚠️ Important:
Items sent back without prior return approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

  • A damaged item

  • A defective part

  • The wrong item

Contact us immediately at info@europehomedecorltd.com with clear photos and order details so we can assess the issue and resolve it promptly.

Non-Returnable Items

The following items are non-returnable:

  • Installed or used bicycle, e-bike, or e-scooter parts

  • Custom or special-order products

  • Sale or discounted items

  • Gift cards

  • Personal care or hygiene-related products (if applicable)

  • Hazardous materials or restricted items

⚠️ Please note: We do not sell batteries, chargers, or power storage units, and therefore returns related to these items are not applicable.

If you’re unsure whether your item is eligible, please contact us before purchasing.

Exchanges

We do not offer direct exchanges.

The fastest way to receive a different item is to:

  1. Return the original item (if eligible)

  2. Place a new order once the return is approved

European Union – 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery, without providing a reason.

Conditions:

  • Item must be unused, uninstalled

  • Must be in original packaging

  • Proof of purchase is required

Refunds

Once we receive and inspect your returned item, we will notify you regarding approval.

If approved:

  • Refunds will be issued to your original payment method

  • Processing time: up to 10 business days

Please note:

  • Banks and card providers may take additional time to reflect the refund

  • If 7 business days have passed since approval and you haven’t received your refund, contact us at:
    📧 info@europehomedecorltd.com